1. Cancellation Before Shipping

  • You may cancel your order within 12 hours of placing it, or before it is shipped, whichever is earlier.

  • To cancel, please contact our customer support at 📧 [Your Email] or 📞 [Your Contact Number] with your Order ID and reason for cancellation.

  • If your order has not been processed or dispatched, we will issue a full refund to your original payment method.

2. Cancellation After Shipping

  • Orders cannot be cancelled once they are shipped.

  • If your order has already been dispatched, you may initiate a return request as per our Return & Exchange Policy after receiving the product.

3. Non-Cancellable Orders

  • Custom or personalized orders cannot be cancelled once placed.

  • In case of any errors or duplicate orders, please contact us immediately.

4. Refunds for Cancelled Orders

  • Refunds for cancelled orders (before dispatch) will be processed within 5–7 business days to the original payment method.

  • You will be notified via email/SMS once the refund is initiated.

5. Ridhiso Jewels Right to Cancel

We reserve the right to cancel orders under certain conditions, such as:

  • Suspected fraudulent activity

  • Incorrect pricing or stock unavailability

  • Violation of our Terms & Conditions

In such cases, customers will be notified and refunded in full.